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  • 21-Sep-2017 19:16 | Tracy Dawson (Administrator)


    The ACCC has taken action against two companies in a bid to protect small Australian businesses from unfair contracts.

    Changes to the Australian Consumer Law (ACL) came into effect in November 2016 now provide the Australian Competition and Consumer Commission (ACCC) with the ability to bring actions against companies that include unfair terms in their contracts with small businesses.

    In September, JJ Richards & Sons (JJ Richards), one of Australia’s largest, privately owned waste management companies, was the first to be taken to task by ACCC since those changes. Now a second company has had proceedings brought against it.

    The ACCC alleges that up until April this year, JJ Richards’ standard form contract with small businesses included terms that caused damage to those businesses. These terms included binding customers to further contracts unless they cancelled the current one within 30 days of it ending, allowing JJ Richards to increase its prices, giving exclusive rights to remove waste from a property and allowing them to suspend collection service if payments were not paid within 7 days.

    While proceedings against JJ Richards have only just begun, the ACCC has also bought an action against Servcorp, which supplies office space and virtual office services worldwide.

    Servcorp’s contract terms allegedly include unfair terms that allow Servcorp to increase its contract price, terminate contracts and impose penalty-type consequences on the customer, limit Servcorp’s liability while imposing unreasonable liability on the customer, and acquire a customer’s property without notice.

    What does this mean for your business?

    Whether you’re a large business that maintains contracts with smaller businesses, or you are one of those smaller businesses, you should consider reviewing any agreements for terms which may be deemed "unfair".

    For more information regarding what is considered to be ‘unfair’ terms, please see our full article at: http://hallandwilcox.com.au/accc-taking-measures-to-protect-small-business-against-unfair-contract-terms/

    Alternatively, if you would like advice regarding contract terms, please get in touch with Jacqui Barrett at Hall & Wilcox on + 61 2 8896 6037.


  • 20-Sep-2017 15:31 | Tracy Dawson (Administrator)

    Enjoy a Wanderers match day in style within the comfort of our corporate hospitality spaces.

    With varying options from entry level rooms to exclusive private suites, Wanderers hospitality has everything you need. Whether it is for a corporate outing, a client meeting or a birthday party our array of options will satisfy all your needs.

    Purchase Wanderers corporate hospitality by the 3rd of October to go into the draw to win an on field experience for two people.

    Wanderers corporate hospitality prices start from as little as $180 per person.

    Sydney Derby Chairman’s Dinner (ANZ Stadium)

    This exclusive event brings together the most influential individuals in business across Western Sydney.

    Ambassadors Lounge (Both Venues)

    The ultimate match day experience soaking up the atmosphere in the comfortable setting of the Ambassadors Lounge along with your chance to meet the players and fellow Ambassadors of the Wanderers

    Sky Deck (Spotless Stadium)

    Experience your Wanderers match day hospitality in one of the most unique viewing platforms in the Sydney sporting venue landscape.

    Sydney Derby Sports Bar (ANZ Stadium)

    Experience one of the best live sporting events in Australia in a fun and exciting sports bar environment. – suitable for all ages.

    W-League Mentoring Program

    As part of our ongoing support commitments to women’s football, the W-League Mentoring Program has been designed to help our elite women’s players plan for success. Get involved by joining us at one of our W-League networking sessions.

    Contact details

    For bookings or any additional information, please contact Dimitri on:

    P: 02 8602 6413

    E: ddroulias@wswanderersfc.com.au

    W: www.wanderland.com.au/corporate


  • 20-Sep-2017 12:59 | Tracy Dawson (Administrator)

    One Hotels and Apartments is a part of Parramatta Mission - working to grow stronger communities by supporting individuals in need, providing meals, accommodation, support services and mental health services across Greater Western Sydney. 

    One Hotels and Apartments oversees the operation of the Westmead motel, 175, and the non-for-profit program Wesley Apartments. The goal is to provide hospitality with a heart as our Wesley Apartments accommodates families for long term whilst their loved ones are being treated in the Children’s Hospital at Westmead. 

    At the same time our Motel (175) is re-invested in the Wesley Apartments program enabling Wesley Apartments to continue to operate independent of external funding. The surplus has allowed Wesley Apartments to charge the residents a minimum accommodation fee and support the families with an onsite support worker. The extra financial contribution has allowed Wesley Apartments to adopt a Hospitality Fund, which permits management to provide free phone and internet service, welcome packs of food, toiletries & general household supplies, along with additional food/fuel vouchers, food packs, gift vouchers, personal hygiene packs, books/magazines and DVD’s to the families that reside at Wesley Apartments. The families usually come to the apartments with only the clothes on their backs and limited amount of money, so these initiatives are very important, most welcomed and appreciated by these families.

    The purpose of the motel is to provide a standard of accommodation to the guests and designed to contribute financially to the non-government services provided by Parramatta Mission, in particular One Hotels and Apartments - support to the operations of Wesley Apartments, funding the shortfall sustained by offering discounted accommodation.

    Wesley Apartments was opened in February 2010 and has been operating successfully for over 7 years. The surplus of 175 motel has enabled Wesley Apartments to operate without the need for government assistance. Surplus enables Parramatta Mission to run many of their welfare programs such as Mealsplus, along with providing Chaplin’s to the Westmead Hospitals and soon to University of Western Sydney’s CBD campus with no assists of government funding. This has resulted in the organisation being able to ensure sustainability. 

    Growth continues progressing the training and development model within the hospitality sector of Parramatta. The training and development model will see an increase of Youth within our programs contributing back to the community of Greater Western Sydney and eventually being the trainers and mentors for new youth coming through the programs.

    If you need accommodation please contact 02 9635 1233 or visit onehotelsapartments.com.au/175/


  • 19-Sep-2017 19:07 | Tracy Dawson (Administrator)

    Events by ATC at The Australian Turf Club has once again taken top honours at the 2017 Savour Australia Restaurant & Catering Hostplus Awards for Excellence – NSW in the category of Function/ Convention Centre Caterer.

    Beating 8 other finalists for the top nod, the award is in recognition of the dedicated and talented function and culinary team at The Australian Turf Club for Golden Slipper – Gold Room Luncheon.

    The Awards for Excellence is a nationally recognised, independently judged awards program that celebrates exceptional service and culinary talent across the state. The Awards for Excellence is the only program in Australia where the judging criteria is determined by consumers who rank what is important to them in the dining experience.

    With a major $28million dollar refurbishment at Rosehill Gardens. The Australia Turf Club is proud to be showcasing and promoting its functions which are a reflection of our professional team of industry specialists. The award was accepted by Head of Sales, Jimmy Busteed.

    Previous Savour Australia Restaurant & Catering Award wins for The Australian Turf Club include:

    The 2014 ‘Function/ Convention Centre Caterer’

    The 2015 ‘Caterer at a Major Event’,

    The 2016 Awards for Excellence NSW – Events Caterer.

    The Australian Turf Club will progress to the nationals held in Victoria on the 30th October 2017.


  • 19-Sep-2017 18:39 | Tracy Dawson (Administrator)

    Without a doubt, one of the hardest parts of managing people, particularly during performance conversations, is dealing with defensiveness.

    However, if you are skilled enough to identify defensiveness and handle it effectively, before it sets in and takes over, your discussions can be focused on: the future, on solutions and next steps, as opposed to being stuck in protectiveness, the past, and who’s to blame.

    Understanding the mechanics of the mind, and how the brain works, is critical to learning how to manage yourself and develop new behaviours for dealing with defensiveness.

    So let’s have a look at some of the signs of defensive behaviour:

    1. Rationalising

    AKA: explaining yourself & making excuses.

    With this pattern, you might find yourself saying "yes, BUT..." an awful lot.

    So someone might make a comment, and you say "yes, BUT!" and you will explain why you have to do things the way you do or explain why the other person is wrong. You feel that you have to justify your behaviour and act as though their questions or comments are attacks on you.

    Someone might say to you; "I’m really disappointed that you can’t come to the lunch." When rationalising, you would end up getting upset with them and explaining the numerous reasons why you can’t go to the lunch rather than just acknowledging that this person might just miss you.

    2. Blaming

    With blaming, you shift the focus from yourself by making the other person (or people) the reason for your behaviour or the way you feel.

    For example, if you didn’t get to work on time it’s because someone didn’t wake you up or you just missed the bus because the insensitive bus driver didn’t stop when he saw you.

    It is always someone else’s fault with this pattern.

    3. Attack and Counter Attack

    You might complain about a problem you’re having, and when the other person gives you some insight into the role you play in the problem, you attack or judge them.

    You say; "huh?"

    You feel indignant, you feel wounded or misunderstood by the suggestion that you might play a role in your own problems.

    You might accuse them of being mean and insensitive, or you counter attack by drawing their attention to something that they’re struggling with and how ineffective they have been!

    4. The Need to be Right

    … or the need to make others wrong.

    Characterised by a tendency to see why things won’t work or point out flaws. This can take a few different forms.

    It can be an oppositional style which is characterised by stubbornness, sarcasm, cynicism.

    You know the one, “…as if that’ll work!”

    It can be a controlling, authoritarian style where things can only be done one way.

    It can be a competitive style which is what we call a win-lose mindset where you need to beat the other person; you always need to be one-up on them.

    Know Yourself & Neutralise Defensiveness

    You will never handle defensiveness in others well if you can’t handle your own defensiveness. Self-awareness must always come first.

    When you find you are displaying defensive signs, start by asking yourself, “What am I feeling?” and then labelling the feeling. If you cannot do this immediately, you might need to notice what behaviour you are displaying or contemplating.

    For example, are you shutting down emotionally or are you winding-up emotionally? It’s important to notice and label this feeling because this will help quiet down the amygdala (the emotional brain).

    The next thing to do is tune-in to your body, your physiology.

    Notice what’s happening in your body.

    Is your breathing shallow? Is your heart pounding? Are your muscles tense? Because the first sign of defensiveness might be an emotion, or it might be a bodily sensation, it might be like a jolt of energy where you feel the protectiveness kick in.

    Self-awareness is our foundation strategy in the Great Managers Academy. This skill will strengthen you professionally, personally and put you in the top tier of leadership.

    Click here to find out more about the Great Managers Academy and how you and your Managers can neutralise defensiveness in your workplace.


  • 19-Sep-2017 18:30 | Tracy Dawson (Administrator)

    Marketingheads Kaye McIntyre and John Wakeling are very proud to be the winners of the Excellence in Marketing award for 2017.

    The Excellence in Marketing award recognises businesses that utilise a variety of marketing tools and techniques to effectively promote their business whilst engaging the end user.

    John Wakeling said: “We are very proud to be in the winner’s circle. Virtually all our growth originates from referrals and repeat business. We are honoured to be part of a professional network that values excellence in an ethical framework where our goal is to achieve exceptional results for our clients.”

    Marketingheads were also a finalist in the Excellence in Small Business category and received a highly commended award at the Gala event. This award recognises a company that has attained significant growth and is able to demonstrate the specific strategies and processes implemented to achieve sustainable growth.

    The Premier of NSW the Hon Gladys Berejiklian MP provided an insightful overview of Western Sydney as a key economic hub and gave her vision for its development in the future. Clearly Parramatta and Western Sydney are the place to be for businesses with a mindset to grow and prosper.


  • 15-Sep-2017 17:51 | Tracy Dawson (Administrator)

    Kick off your festive celebrations with Parkroyal Parramatta's range of Pre-Christmas Dining Packages at TABLE 30.

    For only $59 per person, enjoy a pre-Christmas lunch or dinner which includes unlimited soft drink.

    Table 30's succulent Premium Seafood Buffet is only $69 per person and is available every Saturday night from 6.00pm to 9.30pm. 

    Click here for further information or to book. 



  • 15-Sep-2017 13:42 | Tracy Dawson (Administrator)

    Making sense of the pace of change

    If you feel like things are changing at an increasingly rapid pace, you’re not alone. We are well into the ‘fourth industrial revolution’, where transformation is happening 10 times faster than the first.1

    Fintech, the internet of things, machine learning – terms like these are the currency of this new digital economy. This article makes sense of the jargon, and looks at what they really mean for your business, your clients and the way your industry will operate in the future.

    The rise and rise of – techs

    From lawtech and insurtech to proptech, digital disrupters are leveraging new technology to create entirely new service models for both consumers and businesses.

    “All of these techs are potentially new competitors in your market. And they have more muscle than you might think.”

    Innes Kirkwood, Macquarie Business Banking’s National Head of Residential and Commercial Real Estate, describes ‘proptech’ as “technological innovation specifically designed to improve processes and remove friction in the real estate sector,”

    “Most proptech innovations start with the client experience, and focus on improving one (or all) of the ‘three Ts’ – trust, transparency and time,” he explains. “In every area of real estate there are manual, inefficient processes and a lack of transparency. They can also reduce costs, enabling highly competitive pricing.”

    Investment in these tech platforms has increased exponentially. Four years ago there was around $US221million invested into property technology – now proptech is attracting over $2.6 billion in capital.2 That’s a 1,200% increase – in just four years.

    One example is Rentberry, which removes friction in the letting process. “This could disintermediate the property manager for that part of the process,” comments Kirkwood. Another is Macquarie’s new DEFT Auction Pay, which finally removes the need to pay a home deposit by cheque on auction day.

    Click here to read the full article.


    Macquarie has been providing Business Banking solutions for over 30 years and provides SME clients with tools and strategies to grow and develop their business. You can get regular updates by subscribing to the monthly newsletter, Strictly Business by visiting macquarie.com.au/businessbanking. If you would like to find out more about how Macquarie can support you to take your business further, call Sam McCarthy at our Parramatta office on 0417 518 724 and be connected with one of our banking specialists.

    This information has been prepared by Macquarie Bank Limited ABN 46 008 583 542 AFSL and Australian Credit Licence 237502 (“Macquarie”) for general information purposes only. This information does not constitute advice. Opinions expressed are subject to change without notice. No member of Macquarie accepts any liability whatsoever for any direct, indirect, consequential or other loss arising from any use of this information.

    1 The four global forces breaking all the trends. McKinsey, April 2015

    2 Real estate technology – Threat or opportunity? KPMG, May 2017


  • 15-Sep-2017 11:44 | Tracy Dawson (Administrator)

    Campbelltown’s skyline is set to be transformed with work now in progress on the $16 million expansion of Rydges Campbelltown.

    The exciting new look for the four-and-a-half star hotel will include an upgraded terrace area, an extra 38 rooms, stylish refurbishments to its existing 116 rooms, as well as brand new event space for corporate and social occasions.

    For the business traveller, managers, and local companies, new and bigger conference facilities will accommodate 200 attendees.

    Hotel general manager Brett Barlow said it will also prove a boon for weddings.

    “This expansion will provide Campbelltown with a brand new contemporary ceremony, reception and conference venue,” he said.

    “The wedding sector is a market that we haven’t promoted heavily to date, but you can be assured it will be THE place to celebrate your special Day, and even a weekend!”

    “On-site ceremonies, reception space to spread out, and accommodation to cater for travelling loved ones – the ideal one-stop location to tie the knot!”

    The new accommodation tower has been designed by Scott Carver Architects, who were also the designers of Aquafit Leisure Centre, The Cube Entertainment Centre and the renovated Campbelltown Catholic Club – which are all located within the one destination precinct in the Campbelltown CBD.

    Campbelltown City Council General Manager, Lindy Deitz, has described the expansion as a wonderful success story for Campbelltown.

    “Rydges Campbelltown is an asset not only to Campbelltown, but to the entire south west Sydney region.

    “Campbelltown is transforming into a destination where people choose to visit for a number of reasons, including business, sport and recreation. The latest expansion of the hotel will place Campbelltown in a position to continue to cater for this increased visitation.”

    Rydges Campbelltown, which includes also OTIS Grill Bar with its own micro-brewery, has thrived since it opened in 2007. The hotel expansion and refurbishment is expected to be complete by July 2018.


    For more information on Campbelltown City’s business success stories, visit www.investcampbelltown.com.au



  • 05-Sep-2017 11:48 | Tracy Dawson (Administrator)

    The City of Parramatta Council's Night Time Economy Discussion Paper is now on exhibition.

    This document proposes ideas to develop the City’s future Night Time Economy Strategy – a framework that will further encourage the City at night as a vibrant, diverse and welcoming space. The discussion begins in areas that have an existing night time economy, where there is potential for sustainable growth: Parramatta CBD, Harris Park and Epping.

    The paper is structured around seven key themes, being:

    • Safe and vibrant centres;
    • A competitive economy;
    • Live music and recreation;
    • Creative spaces;
    • Celebrating our diversity – welcoming everyone;
    • Events and activations; and
    • Easy to get to - easy to get home.

    The key themes have been developed through a number of engagement and consultation activities including surveys, focus groups and interviews, undertaken with residents, visitors, business owners and key stakeholders, hearing what these groups consider most important to them in terms of a desirable night life. The Discussion Paper brings together what Council have heard so far and consolidates this for further discussion.

    Council invite you to comment on the questions and ideas outlined in this discussion paper. Your input will help Council develop a night time economy Strategy for the City of Parramatta LGA.

    Have Your Say

    The Night Time Economy Discussion Paper and supporting information will be on public exhibition from Monday 21 August to Friday 22 September 2017 and can be viewed in the following ways:

    - On Council’s On Exhibition Page on their website

    - Visit City of Parramatta Council Administration Building:

    Ground Floor, 126 Church Street, Parramatta: Monday – Friday 8.30am to 4.30pm

    - Visit Parramatta Central Library:

    1-3 Fitzwilliam Street, Parramatta: Monday – Friday 9.30am to 8pm; Saturday 9.30am to 4pm; Sunday 2.00pm to 5.00pm

    All submissions received will be considered before it is endorsed by Council. Any submission received may be made publicly available and may include the name(s), address, signature and contact details provided. Please ensure to note in your submission if you wish for your details to not be made public.

    All submissions are to be received by 4:30pm Friday 22 September 2017.

    Submissions can be sent to:

    Night Time Economy Discussion Paper

    City of Parramatta Council

    PO Box 32

    Parramatta NSW 2150

    Council will also accept e-mailed submissions sent to economicdevelopment@cityofparramatta.nsw.gov.au and faxed submissions to: (02) 9806 5913.

    For further information, please contact:

    Harumi Arrascue

    Project Officer – Economic Development

    P: 9806 5818


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