Training specialists from TAFE Western Sydney delivered a four-day training program with the customer service team from Kingloc Commercial Equipment at Minchinbury.

The staff at the local refrigeration and storage distribution group participated in classroom activities which were setup onsite at the business. The aim of the training was to improve customer service delivery - assisting with the overall sales outcomes of the company.

Delivery of first-class service to customers is a cornerstone of every successful business. Offering a smooth and enjoyable transactional experience boosts customer loyalty, encourages repeat business and improves public perception of the company brand.

Every business and customer base is unique, and the TAFE Western Sydney Customer Service Training Course is designed to identify the individual customer service requirements of not only your team, but your customers as well. We offer the essential skills, techniques and leading industry practices to improve your delivery of service, generate more business and increase profit.

TAFE Western Sydney Customer Service Training will:

• Analyse your current business offerings to customers and advise where we can assist you in achieving goals and milestones

• Evaluate and train your service team in key elements of customer service excellence and best industry practices

• Create a positive customer service experience, enhance your brand increase awareness

• Advise on appropriate behavioural techniques for interaction situations unique to your business

• Identify methods of promoting your brand with marketing techniques

• Resolve and review situations where customer expectations have not been met

• Review past performances and plan for continual improvement of customer service delivery.

Some reviews from our participants:

“It was good to get a better understanding of opening and closing an enquiry”.

“Great learning strategies to look after each other, especially in a call centre environment”.

TAFE Western Sydney provides businesses with solutions that improve productivity through increased skills development. We offer a tailored approach to your business - taking your systems, procedures, culture, and work practices into account and building on the strengths of your business – we offer a solution that’s right for you.

If your organisation could benefit from a staff training program please call TAFE Western Sydney on 131 870 for a business training consultation.